Thankfully having a car accident isn't something we do every day. It can be confusing and stressful and your not alone if you don't quite know what happens next.
First thing you need to do after the the accident and everyone is safe, is contact your insurance company and lodge a claim. If you are not at fault and are claiming through the other persons insurance who is at fault then you will need to contact them and request their claim number. This is why it is so important to get as many details at the accident scene as you can from everyone involved. What now? Call us 03 9587 2882. We will contact the insurance company if they have not called us already to determine if your car is repairable. Depending on the insurance company this assessment may be done at our secure depot or we will tow the vehicle to an assessment centre. If the damage is minor we may take the vehicle straight to your or your insurance company's preferred repair shop. If your car is deemed a total loss and wont be repaired we remove all your personal belongings from the vehicle and tow it to the salvage yard your insurance company requests.
Code 12 deal with insurance company's each and every day and we are here to help you. If you have any questions or are unsure of what happens next please call our friendly staff who will be more than happy to assist you in any way we can.